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AtFlash F.A.Q.
Welcome to the AtFlash F.A.Q. & help center
Please select from the categories below for assistance. If you cannot find your
answer here, fill out the contact form.
Member Questions
Hit Counter Questions
Web Site Statistics
Code Installation
Member Questions
How do I become a member?
Click here to signup! It’s fast, FREE, and easy to join!
What will AtFlash do with the information I provide?
AtFlash uses the information you provide for internal purposes only. For detailed information, read our privacy policy.
I forgot my password. What should I do?
Click here and fill out the form.
How do I delete my membership?
Log in to your account. While in the member’s center, click the “Update Member Information” button. Under the Delete Account heading, click the “Delete Account” button. Doing so will remove your account entirely from our system, and all information from your registered services will be deleted. NOTE: If you currently are a paying subscriber of a service, you cannot delete your account until your subscription has been cancelled and your term ended.
How do I change my personal and web site information?
Log in to your account. While in the member’s center, click the “Update Member Information” button. Update your information under the Personal Information and Web site Information headings, and click the “Save Changes” password.
How do I change my password?
Log in to your account. While in the member’s center, click the “Update Member Information” button. Under the “Account Information” heading, enter your new password and verify it in the two boxes provided. Then click the “Change Password” button.
Hit Counter Questions
Why are the hit counters free?
We offer our hit counters free of charge to all members. Our revenue is made from advertisements placed on the statistics pages. Additionally, free counters have a small link back to AtFlash.com underneath them.
What do I get with the free counter?
You get up to 3 free counters, web site statistics for each counter, easy account management, and free technical support.
What is the Premium Hit Counter Service?
The premium hit counter service is the paid version of our hit counter service. With the premium service you receive up to 30 counters, a full year's worth of web site statistics, all advertisements are removed from the statistics, the branding is removed from underneath your counter, and your statistics can be made private.
How much does the premium counter service cost?
The premium hit counter service costs as little as $7.50 a month.
How do I register for the premium hit counter service?
If you're not already an AtFlash member, join now. If you're an AtFlash.com member, log into your account and click the "Upgrade to the Premium Hit Counter Service" under the AtFlash Hit Counter Service heading in the Member's Center.
How do I create a counter?
If you're not already an AtFlash member, join now. Login to your account (click here to log in) and click the "Create a counter" link under the AtFlash Hit Counter Service heading. Fill out the "Counter Options" form to create your counter and click the "Continue" button. After doing so, you may modify your counter settings further from the Counter Manager. When you have created your counter, click the "Get Code" link in the Counter Manager to receive the HTML code to paste into your page. For counter installation instructions, click here.
What does it mean to "Count All Page Views" versus "Count Visits Only"?
Under counter options, you may choose to Count All Page Views or Count Visits Only. When your counter is set to Count All Page Views, every time anyone visits your page, your counter will increment. This means if your counter was at 100, when someone visited your page it would then display 101. If you select Count Visits Only, then your counter will only increment if the visitor viewing your page has not been to your page within the past 24 hours. If they have viewed your page within the past 24 hours, then your counter would remain at 100 instead of incrementing to 101 under the Count Visits Only Option.
What does it mean to Ignore hits from this computer?
When setting up your counter, if you check this option, a cookie will be placed on your computer that will tell your counter not to increment any time your computer visits the page where your counter is installed. If this option does not appear to be working correctly, you may not have cookies enabled in your browser. Note that this will only work on the computer that you are using when you originally selected the option. If you set this option on your work computer, for instance, and you also want you counter to not increment on your home computer, you must log in to your account, and check this option for your counter on your home computer as well.
How do I change my counter options?
Log in to your account. In the Member's Center, under the "Manage Your Counters" heading, select your counter and click "Go". You will see a box with your counter displayed. Click "Change Options" underneath your counter.
How do I change my counter type?
Changing your counter type will allow you to choose from dozens of different counter styles. Log in to your account. In the Member's Center, under the "Manage Your Counters" heading, select your counter and click "Go". You will see a box with your counter displayed. Click "Change Type" underneath your counter. Select a category from the drop down box next to the "Counter Category" heading to browse the counters. When you find the counter you'd like, simply click the round button next to it.
How do I get my counter code?
Log in to your account. In the Member's Center, under the "Manage Your Counters" heading, select your counter and click "Go". You will see a box with your counter displayed. Click "Get Code" underneath your counter.
How do I install my counter into my web page?
For detailed information on how to install your counter, click here.
How can I reset my counter?
Log in to your account. In the Member's Center, under the "Manage Your Counters" heading, select your counter and click "Go". You will see a box with your counter displayed. Click "Reset Counter" underneath your counter. Resetting your counter will return your counter back to its start value and clear all the statistics information.
How can I delete my counter?
Log in to your account. In the Member's Center, under the "Manage Your Counters" heading, select your counter and click "Go". You will see a box with your counter displayed. Click "Delete Counter" underneath your counter. Deleting your counter will remove your counter and its statistics information.
How can I view my counter statistics?
Log in to your account. In the Member's Center, under the "View your Statistics" heading, select your counter and click "Go". Navigate through your statistics using the navigation bar on the left. Help information is displayed underneath each statistics page.
How do I cancel my premium hit counter subscription?
Log in to your account. While in the member’s center, click the “Update Member Information” button. Under the Registered Services heading, click the send a subscription cancellation request link. Your subscription will be reviewed by an AtFlash representative and then cancelled. You will be notified of this cancellation via email when it is completed.
Web Site Statistics
What is a page view?
A page view represents all visits to your page including when the refresh button is hit on the browser and when a person who has already seen your page navigates back to it.
What is a unique visitor?
A unique visit is any page view from a visitor that has either never been to your page before, or who has not been to it within the past 24 hours.
What is a new visitor?
New visitors are those who have never been to your page before.
What is a returning visitor?
A returning visitor is any unique visitor who has been to your page in the past.
What is a referrer?
A referrer is a page that contains a link to your web site that a visitor clicked on to be taken to your page. This can commonly be a search engine. If referrer is "Direct Request", then the visitor accessed your page by typing in your URL
What is a screen resolution?
A measure of the amount of detail that can be shown in the images produced by a monitor, given as the total number of pixels in each direction (e.g., 640x480 pixels across the whole screen).
What is color depth?
The number of distinct colors that can be represented by a monitor.
What is a web browser?
A computer program that enables a user to read web pages.
What is an operating system?
A program that controls a computer and makes it possible for users to run their own programs.
Code Installation
Copy and Paste Help
Copying and Pasting is an easy way for you to place the code provided to you by our services into our page. To copy and paste, follow these steps:
- Highlight the code by clicking and dragging the mouse cursor from the beginning of the code to the end.
- On the toolbar located at the top of your browser window click Edit, then click Copy.
- Switch to your HTML editor, place the cursor where you would like the code to be installed, and click Edit on the toolbar, then click Paste.
Your code should then appear in your HTML editor.
What is an HTML Editor?
An HTML editor is the program that you use to edit your web page. This may be a peice of software that you have installed on your computer, or it may be a hosted service provided by your web site host.
Microsoft FrontPage Code Installation
- Open your web page.
- Place the cursor where you would like the code to be installed.
- Click the HTML button at the bottom left of FrontPage.
- Paste the code.
- Preview and save your page.
Macromedia Dreamweaver Code Installation
- Open your web page.
- Click View from the toolbar and select Code and Design. This will display your pages HTML code at the top, and show the design view at the bottom.
- Place the cursor where you would like the code to be installed in the design view.
- Click on the code window at the top exactly where the cursor is located.
- Paste the code.
- Preview and save your page.
AOL Easy Designer Code Installation
- Open your page in Easy Designer
- Click on "Insert" from the Easy Designer toolbar located at the top of the editor window and Click on Advanced HTML. . .
- Paste the code into the window that appears and click OK.
- Preview and save your page.
Yahoo! SiteBuilder Code Installation
- Select HTML... from the Insert menu.
- Paste your code into the HTML Code dialog.
- Click OK.
Tripod Site Builder Code Installation
- Open Site Builder.
- Open your page in Site Builder.
- Click "Site Addon" on the bottom menu.
- Click on where you would like the code to appear on the page.
- Click on the "Business Tools" Category.
- Click on "Add Link" under "Add your own HTML".
- Paste the code into the box provided.
- Click "Done".
- Publish the page.
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